Overview

Our refund & returns policy requires claims to be submitted within 30 days of receiving the product for them to be considered.
If 30 days have passed since your purchase was delivered, we cannot & will not offer you a full refund or exchange.

We do not refund orders for buyer’s remorse, such as for Size Exchanges, because every product currently available is being printed-on-demand.
We stress that you should always check the Size Guide before ordering! The Size Guide is located directly above the Add to Cart button on every product page; and if it isn’t there, it’s located within the Product’s Description!

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore The-Vibe-Tribe.com reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQ’s down below.

Any claims for misprinted / damaged / defective items must be submitted within 30 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.
Unclaimed returns get donated to charity after 30 days.
If our manufacturer’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

The return address is set by default to the our manufacturer’s facility. When they receive a returned shipment, an automated email notification will be sent to us, then to you. Unclaimed returns get donated to charity after 30 days. If our manufacturer’s facility isn’t used as the return address, you, the customer, would become liable for any returned shipments you receive.

Wrong Address – If you, the customer, provide an address that is considered insufficient by the courier, the shipment will be returned to our manufacturer’s facility. You, the customer, will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our manufacturer’s facility and you, the customer, will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven’t registered an account on The-Vibe-Tribe.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards
– Any Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to our manufacturer. Send it back to us. Contact us before return.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or 1(419) – 777 – VIBE (8423) and send your item to the address we give you via email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to us, please contact us for the address to send it to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us via
Email: [email protected]
or
Call / Text: 1(419) – 777 – VIBE (8423)
between the hours of

8am – 8pm, Mon – Fri,
10am – 6pm Saturdays

for any questions related to refunds and returns.